Reports showing blank screen

"I am trying to run reports, but the window keeps popping up as blank. Why is this?":

***If you are using FIREFOX****


This is a browser issue that arose from their latest update (Looks like this built-in viewer has a lot of issues and negative feedback).


From Mozilla support:

"...Firefox now includes a built-in PDF viewer that allows you to view almost all PDF files found on the web without a plugin.

The PDF viewer works automatically unless you've installed a PDF reader plugin like Adobe Reader. In that case, you'll have to disable any PDF reader plugins before the built-in PDF viewer will work..."

You have two options:

1. save the "empty" report and open it with Adobe Reader or Foxit - it will be fine.

2. See below – there is a solution for browser

http://support.mozilla.org/en-US/questions/951380

http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them

Using a PDF reader plugin If you can't deal with the PDF Viewer problems, you can still use PDF reader plugins like Adobe Reader, Nitro PDF Reader or Sumatra PDF.

PDF files show up in the built-in PDF Viewer or are downloaded:

Check Firefox settings:

1. At the top of the Firefox window, click on the Firefox button and then select Options

2. Select the Applications panel.

3. Find Portable Document Format (PDF) in the list and click on it to select it.

4. Click on the drop-down arrow in the Action column for the above entry and select Use PDF reader name (in Firefox).


https://d37wxxhohlp07s.cloudfront.net/s3_images/865441/Browser%20Setting%20Pic.PNG?1362145522

o If Use PDF reader name (in Firefox) is not listed as an Option, see Reset download actions below and then repeat this set of instructions.

5. Click OK to close the Options window

If you need more details:

http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them

Using the built-in PDF Viewer

- Firefox now includes a built-in PDF viewer that allows you to view almost all PDF files found on the web without a plugin.

The PDF viewer works automatically unless you've installed a PDF reader plugin like Adobe Reader. In that case you'll have to disable any PDF reader plugins before the built-in PDF viewer will work.

1. At the top of the Firefox window, click on the Firefox button, and then click Add-ons. The Add-ons Manager tab will open.

2. In the Add-ons Manager tab, select the Plugins panel.

3. Select each PDF reader plugin and click Disable close to it.

Troubleshoot problems with the PDF viewer

Some PDF files don't render well or are blank

- With certain types of PDF files, the PDF Viewer may have problems displaying fonts, colors or the whole document. To view these files:

• Click the download button on the right side of the document header in order to open it with the default PDF program on your computer.

Cannot open any PDF files

- Some extensions that block JavaScript may prevent PDF Viewer from working. You can disable them to allow PDF viewer to work:.......

http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them



To make these changes in Chrome please refer to the following link:

http://blogs.adobe.com/vikrant/2010/12/use-adobe-plugins-to-view-pdfs-inside-google-chrome/



More info on Adobe:


Frequently, older versions of the Adobe Reader will fail before beginning to display the .pdf documents embedded INSIDE the Microsoft Internet Explorer (MSIE) browser window (embedding is the reader software's default/preset behavior).

The vast majority of these problems disappear after upgrading your copy of Adobe/Acrobat Reader to the current version.

Symptoms

You may experience the following problems, either intermittently or consistently, while attempting to view .pdf documents.

MSIE Browser displays a blank screen and/or freezes/crashes

Dialog box over a blank screen claims: "File does not begin with '%PDF-'."

Browser displays screens full of gibberish codes (see example shown at right)

Why is This Happening?

Apparently many older editions of Adobe/Acrobat Reader have grown too bulky to load and embed reliably inside the MSIE browser's available memory. (Advertising and animation functions were added.) These Microsoft "ActiveX® Plug-In" technologies are particularly unreliable when Adobe Reader version 6 is used with MSIE version 6.

Solutions

The most effective solution to these problems is to update your Adobe/Acrobat software to the most current version. Critical security issues exist in earlier versions, see http://www.adobe.com , yet many vendors are known to ship systems with old editions of Adobe Reader pre-installed.

Please visit http://www.adobe.com to obtain and install the latest Adobe Reader viewer software. You must have administrative rights on your machine to install or upgrade software--home users generally do have these rights, corporate/networked users generally do not.

For those who cannot install the upgrade, possible solutions are offered below to assist you in viewing .pdfs reliably.

#1. Disable the "Display PDF in Browser" option in your reader software.

Use Start - Programs - Adobe Reader to run the program directly (instead of running Reader as an embedded function within the web browser).

Pull down the Edit menu of the Reader and choose Preferences.

In the Internet settings page, de-select (uncheck) the "Display PDF in Browser" option.

#2. Delete the Temporary Internet Files cache used by the MSIE browser.

Close all web browser windows.

Right-Click on the "Internet Explorer" icon (large lower-case blue 'e') visible on the desktop.

Choose "Properties" and make sure the first tab, "General" is selected.

Click the middle "Delete Files" button (see dialog box as shown below) and then wait as long as necessary for the computer to clean up. (The first time will take a few minutes on some computers, succeeding cycles are usually much quicker.)

Return to the web site and try clicking on the .pdf document link again.

Repeat as necessary.

#3. Use the "Save Target As" option to save the pdf to your computer's hard disk drive.

You can save a copy of the .pdf document from the web site to your own hard drive, and then use the Reader (outside of the browser) to open and print the copy.

At the web site, put your cursor/pointer on the .PDF item you want and right-click on your mouse, then choose "Save Target As" from the little menu that will pop up nearby.

"Save Target As" will allow you to save the .pdf document on your desktop, or to your "My Documents" folder. Pay attention to the File-Type box as noted in the Caution statement below.

Notes: [a] Some browsers will show "Save Link As" instead of "Save Target As"; [b] to pop-up the menu on a single·button (Apple) mouse, use a 3-second hold down of the button; then go buy yourself a real 2-button mouse since Apple gave up the 1-button idea a long time ago!

After saving the .pdf file to your hard drive, start up the Acrobat Reader by double-clicking its desktop icon or by using the Windows Start - Programs menu. Then, open and print your (just-recently-saved) copy of the .pdf file from your hard disk.

The Delete Temporary Internet Files fix (see above) usually resolves this 'wrong file type' issue.

Other Strategies

Adobe says you may also notice an improvement if you re-install the Reader software. We recommend you use the minimum configuration without add-ons.

Give your Adobe Reader a Tune-Up

Finally, you can visit the following web site, where a nice British fellow has written a free utility - "Adobe Reader Speed Up" for fine-tuning your copy of Adobe Reader.

http://www.tnk-bootblock.co.uk/software/index.php

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