Invoices are pulling with a zero amount. There are time sheets entered and Facilities on the same billing period

"My invoices are pulling with the numbers of zero, there are time sheets entered and facilities on the same billing period. What could it be?"

Most likely it has to do with the invoice setup.

Example: Invoice Templates for this Facility (and several other facilities) may have criteria Auto/Manual for time sheets. This setting means include TS imported Automatically and then Manually edited - this is what A/M is. You may not have imported TSs (you may have manual checked for the invoices, but setup in Admin had both checked and it may not match). I think it's better and safer to ALWAYS have all 3 options checked in the invoice setup: Manual, Auto, Auto/Manual - this will cover all situations. If different items are checked on Invoice filter.




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